How do I return an item to Geekglamma.com?
If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise, the item will be considered unfit for resale and will not be accepted by our returns department. All refund cases after 30 days of purchase will not be considered.
Charge for any refund orders
Please note that Geek Glamma will always refund with a 10% service charge due to digital transaction fee from credit card companies/bank. Please reconsider before your refund. However, if the transaction is under US$5, no service charge is required.
Package Lost Claim
The claim only applies to package there were not received within 60 days counting from the delivery dates. It is necessary for you to contact us via email or phone to request your refund. Geek Glamma had changed our shipping policy on Aug 2015 that all package will be sent with a tracking number which will reduce lost of package cases. However, the customer can feel free to place insurance while placing your order to secure the package and claim the lost when a package is lost.
Incomplete or Insufficient address Issue
Please make sure shipping address is typed-in correctly – check it TWICE. If a package is returned to the Geek Glamma (sender) because of an incomplete or insufficient address, Geek Glamma will NOT be responsible on any return/refund/ resend. Please understand as Geek Glamma needs to pay additional shipping fee in order to get back the package, the only solution is to place an order and repay again. If there are chances where Geek Glamma can get back package without having to pay for any additional postage fees, we can resend package but the customer has to pay for the “second” time shipping fee.
Customs Inspection or Tax Issue
A situation with [ Pending Customs Inspection ] or [ Tax Payment ] is possible for shipping, most possible countries include but not limited to Singapore, Philippine, India, Indonesia, Philippine, Pakistan, Russia, Italy, Spain, etc.
Geek Glamma has absolutely NO control over [Customs] nor [Tax] situation but we can always try to chase the status for you.
Please note that customer is responsible for all [custom inspection charges] or [tax charges] on your country and Geek Glamma has no responsibility on customs inspection fee.
Geek Glamma pay no responsibility for returning package due to a country’s policy that involves [custom inspection] and no refund/return will be allowed in this case.
[Custom Inspection ] and [ Tax Payment ] are varied and necessary for some countries and it is a randomly inspect process from countries’ government.
Refund is not allowed in this case if a customer denies to pay tax and want to claim a refund.
In this unhappy situation, Geek Glamma will try our best to help along the way.
Expiration Date Issue
If a customer is not happy about how expiration dated is too close to the current date, please read this section carefully. Geek Glamma policy is to send out product at least 2 months before the expiration date, this means if you receive a product that is expiring in less than 2 months then Geek Glamma will be responsible for the refund. If you receive a product is around or close to 2 months expiration, then Geek Glamma will treat this as a “customer request refund” case.
If you had placed an order and wanted to cancel before Geek Glamma process the order?
Geek Glamma can process your refund on immediate action but there will be a 10% service charge, this is a charge from payment gateway and NOT Geek Glamma.
To ensure we process your return and refund as quickly as possible, please follow the procedure below:
Please e-mail us via the contact or email at [email protected] to notify us of your intent to return. Your e-mail should contain your order number and a full explanation of your reason for returning the goods. We will then e-mail you with a Returns Authorisation Confirmation with postage address.
Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel. Request a proof of postage (Geekglamma.com will not be liable for lost returns).
Any underpaid returns may not be delivered to us and therefore will not be processed.
If the package got returned to Geek Glamma by your local post office, resenting solutions as follow:
Customer will bear 100% of extra postage if tracking stated that customer did not go to collect package, not willing to pay for tax, not willing to pay for custom duty from local post office with local policy.
Both Geek Glamma and customer will share the extra postage only on cases when proven that customer is innocent on getting a package with local post office with official letter prove from the post office.
Geek Glamma will bear the extra postage only with legal prove that there was an address printing error or there was Geek Glamma’s fault.
Please note, Geek Glamma will only reimburse the cost of the products and not any return postage or original shipping fees (if charged).